Grow with the CCMG

Welcome to the Contact Centre Management Group (CCMG).

We are a Professional Body with a vision of professionalising the contact centre environment to create efficacy in the industry, our mission is to promote and contribute to the professional development of businesses and professionals within the Contact Centre industry, and to provide a forum for knowledge sharing and networking to empower and transform our members, while building on service excellence and continuous improvement within the industry.

By becoming a CCMG member you can gain access to a vast body of Contact Centre knowledge, high quality workshops, the latest tools, technologies and tactics, exposure to leading-edge thinking and the opportunity to interact with Contact Centre peers nationwide.

When you join professional organisations like the Contact Centre Management Group, you also deepen existing business relationships and make new contacts on a regular basis.

Such networking goes beyond the exchange of business cards - as you attend conferences and training you will forge lasting ties with others who have common professional interests and similar business concerns in the Contact Centre industry.

These relationships will be a rich, ongoing source of inspiration, ideas and opportunities in your career.
Use this link to create a profile or update your existing profile with your latest details

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Join the CCMG


How to become a member

Attendance at the CCMG monthly events and participation in the online forums, provides a great opportunity to learn from industry experts and keep up-to-date with new developments. The CCMG brings together participants from all industry sectors to learn about best practice improvement, professional career development, and to examine tools and techniques to enhance the customer experience, while improving the business bottom line.


Pick your designation

A designation confirms publicly, to your employer and mostly to yourself, what your current worth is in the workplace. In many ways a designation is even better than a qualification.

Contact Centre Brand Ambassador
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Contact Centre Support Professional
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Contact Centre Operational Professional
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Contact Centre Strategic Professional
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Contact Centre Information and Data Analytics Professional
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Critical Skills Visa

The CCMG will be able to assist you with written confirmation of your meeting the criteria of one or more skills listed on the currently gazetted critical skills list. Follow the instructions and then apply for your CCMG Membership online. The CCMG (Contact Centre Management Group) is the South African Qualifications Authority (SAQA) recognised professional body for the Contact Centre Industry. Professional Body I.D. No. 825.


Accumulate CPD

A Professional Designation is industry recognition that your skills are what the workplace wants and that you are up to date with the latest knowledge and practice in your field. This prestigious award confirms that you are competent and employable. Like a qualification, it is something you can actually write behind your name. In the Contact Centre Industry a designation is awarded for a period of three years, during which you are guided to maintain your CPD points. The CCMG is recognized with SAQA and is the only recognized professional body for the contact centre industry.

Visit the Designation section of this website to see the CPD Plan for your Professional Designation.



Who should join

Contact centre industry professionals interested in:
  • Developing their careers
  • Advancing their personal growth
  • Exploring a broad set of current and upcoming technologies, solutions, tools, platforms and services
  • Increasing their knowledge and understanding

Member Benefits

  • Knowledge sharing and networking
  • Connect with professionals and experts
  • Skills development for personal success
  • Access to winning tools and techniques
  • Real life case studies
  • Exposure to the highest standard of dynamic trainers
  • Master pertinent management techniques

Have your say

Do you want to share your views with like-minded people with a passion for the South African contact centre industry?

Send your submissions by email to We will publish the best stories and viewpoints on our website &/or in our monthly newsletter.


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Contact us

Tel: 010 002 0030